Terms & Conditions

1. Acceptance of Terms

By accessing this website, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns Policy, and Cookie Policy.

If you do not agree to these Terms, please do not use our website.

2. About Go Glow Body

Go Glow Body is a South African skincare brand specialising in handcrafted body care products designed to nourish, protect, and care for your skin.

3. Eligibility

To purchase products from our website you must:

• Be at least 18 years of age, or
• Have permission from a parent or legal guardian.
• Provide accurate and complete information when placing an order.

4. Product Information

We make every effort to ensure that product descriptions, ingredients, photographs, colours, and pricing are accurate.

However:

• Colours may vary depending on your device or monitor.
• Product packaging may occasionally differ from website images due to product improvements.
• Because our products are handcrafted in small batches, slight variations in colour, scent, or texture may occur without affecting product quality.

These natural variations are not considered defects.

5. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated. Prices include VAT where applicable.

Go Glow Body reserves the right to:

• Change prices without prior notice.
• Correct pricing errors.
• Cancel orders affected by pricing mistakes.

If an error occurs after payment has been made, we will contact you to discuss your options.

6. Orders

Once payment has been successfully received, your order will be processed.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Cancel orders suspected of fraud or misuse.

If your order is cancelled after payment, a full refund will be issued.

7. Payment

We accept secure online payment methods available through our payment provider. Go Glow Body does not store or have access to your payment card information. All transactions are processed through secure third-party payment gateways.

8. Shipping

Shipping and delivery are governed by our Shipping Policy. Estimated delivery times are provided as a guide only and are not guaranteed.

Go Glow Body is not responsible for delays caused by courier services, weather conditions, public holidays, or circumstances beyond our reasonable control.

9. Returns & Refunds

Returns and refunds are governed by our Returns Policy. Customers must submit return requests within the specified timeframe and provide the required supporting information before any refund or replacement can be considered.

10. Product Use

Our products are intended for external use only. Customers should:

• Follow all usage instructions.
• Perform a patch test before first use.
• Discontinue use if irritation occurs.
• Avoid contact with the eyes unless specifically indicated.
• Keep products out of reach of children.

11. Allergies & Individual Results

Our products contain carefully selected ingredients. However:

• Individual skin types vary.
• Results may differ from person to person.
• We cannot guarantee identical outcomes for every customer.

Customers are responsible for reviewing ingredient lists prior to use. If you have known allergies or medical skin conditions, consult a healthcare professional before using any skincare product.

12. Limitation of Liability

To the fullest extent permitted by law, Go Glow Body shall not be liable for:

• Allergic reactions resulting from known ingredient sensitivities.
• Incorrect use of products.
• Failure to follow product instructions.
• Indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms excludes any rights that consumers may have under applicable South African consumer protection legislation.

13. Intellectual Property

All content on this website, including but not limited to logos, product names, images, photography, videos, branding, product descriptions, graphics, website design, and text, is the property of Go Glow Body or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

14. Promotions & Discounts

Promotional offers:

• Cannot be exchanged for cash.
• Cannot be combined unless specifically stated.
• May be withdrawn or amended at any time.

Go Glow Body reserves the right to refuse promotional discounts where misuse is suspected.

15. User Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login details.
• Ensuring all information is accurate.
• Restricting access to your account.

Go Glow Body is not responsible for unauthorised access resulting from failure to protect your account credentials.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

17. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted access. We may suspend or modify the website for maintenance, updates, or unforeseen technical issues.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

19. Changes to These Terms

Go Glow Body reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website after changes have been published constitutes acceptance of the updated Terms.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Go Glow Body
Email: shop@goglowbody.co.za