Go Glow Body

Shipping Policy

At Go Glow Body, every order is carefully prepared and packed to ensure it reaches you in perfect condition. As our products are handcrafted in small batches, we take pride in maintaining the highest quality standards before dispatch.

Order Processing

• Orders are processed within 1-5 business days after payment has been successfully received.
• During promotional periods, holidays, or peak seasons, processing times may be slightly longer. Should any significant delays occur, we will notify you as soon as possible.

Shipping

• Once your order has been processed, it will be shipped using one of our preferred courier partners.
• Delivery times generally range between 1-5 business days, depending on your location within South Africa.
• Rural or outlying areas may require additional delivery time.

Shipping Confirmation

Once your order has been dispatched, you will receive:

• A shipping confirmation email.
• Your courier tracking number (where applicable).
• Instructions on how to track your parcel.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate.

Go Glow Body cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

Delivery Delays

While we work with reliable courier partners, delivery times are estimates and may occasionally be affected by circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• Courier operational delays
• High shipping volumes
• Remote delivery locations

We appreciate your patience should any unforeseen delays occur.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the selected shipping option.

From time to time, Go Glow Body may offer promotional free shipping offers, which will be clearly communicated on our website.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery and include:

• Your order number.
• Clear photographs of the parcel and products.
• A brief description of the issue.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will gladly assist in tracking your shipment with the courier.

Incorrect Shipping Information

If an incorrect delivery address is provided at checkout, please contact us immediately. We will do our best to update your order before it is dispatched.

Once an order has been shipped, we are unable to redirect or amend the delivery address. Any additional courier charges incurred due to incorrect information may be for the customer's account.