Go Glow Body

Returns & Refund Policy

At Go Glow Body, we are committed to providing premium handcrafted skincare products made with care and quality ingredients. If you experience an issue with your order, we will work with you to resolve it fairly and promptly.

Return Requests

All return or refund requests must be submitted within 7 calendar days of receiving your order.

Requests received after the 7-day period may not be eligible for review or approval.

Eligibility for Returns

To assess your request, you must provide the following:

• Your order number or proof of purchase.
• A clear description of the issue experienced.
• Clear photographs of the product before use (if available).
• Clear photographs showing the issue after use.
• Photographs of the product packaging and label.
• Photographs showing the remaining quantity of product.
• Any additional information requested by our customer support team to assist with the investigation.

Product Condition

Products must:

• Be returned in their original packaging where reasonably possible.
• Contain the majority of the original product unless the issue only became apparent after use.
• Not be intentionally damaged, contaminated, or altered.

Quality Assessment

As all Go Glow Body products are handcrafted in small batches, every return request is individually assessed.

If necessary, we may request that the product be returned to us for inspection before a refund or replacement is approved.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Products purchased more than 7 days after delivery.
• Products that have been intentionally damaged or misused.
• Products showing signs of excessive or unreasonable use.
• Products stored contrary to the storage instructions provided.
• Products purchased from unauthorised resellers.

Allergic Reactions & Skin Sensitivities

While our products are formulated with carefully selected ingredients, every individual's skin is unique.

If you experience irritation:

• Discontinue use immediately.
• Contact us within 7 days of receiving your order.
• Provide photographs of the affected area (where appropriate), the product, and proof of purchase.

Please note that individual skin sensitivities do not automatically qualify for a refund, as reactions may result from personal allergies or underlying skin conditions. Each case will be assessed individually.

Damaged or Incorrect Orders

If your order arrives damaged during shipping, defective, or incorrect, please notify us within 48 hours of delivery and include:

• Clear photographs of the outer packaging.
• Photographs of the product.
• Your order number.
• A description of the issue.

Where applicable, we will arrange a replacement, refund, or other appropriate resolution.

Refunds

If your return is approved, refunds will be processed to the original payment method within 5-10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a confirmed product defect.

Return Shipping

If a return is approved:

• Customers are responsible for return shipping costs unless the product is confirmed to be defective, damaged during transit, or incorrectly supplied.
• We recommend using a tracked courier service, as Go Glow Body cannot be held responsible for items lost during return shipping.

Contact Us

To lodge a return request, please contact our customer support team with all required information before returning any products.

Email: shop@goglowbody.co.za