Privacy Policy

1. Introduction

GO GLOW BODY (PTY) LTD (Registration Number: 2026/325918/07) ("we", "us", or "our") is committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website
• Purchase products from us
• Contact us or interact with our platforms

This policy is aligned with the Protection of Personal Information Act (POPIA).

By using our website or providing your information, you agree to the practices described in this policy.

2. Company Details

GO GLOW BODY (PTY) LTD
Postal Address: 1 Cycad Street, Flora Park, Limpopo, 0850
Physical Address: 1 Cycad Street, Flora Park, Tzaneen, Limpopo, 0850
Email: shop@goglowbody.co.za

3. What Information We Collect

Information you provide directly

• Full name and surname
• Email address
• Phone number
• Billing and shipping address
• Information submitted via contact forms or newsletter sign-ups

Payment Information

Payments are processed through secure third-party payment providers. We do not store your full card details.

Automatically collected information

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• General usage data

4. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your purchases
• Respond to enquiries or support requests
• Send marketing communications (only if you opt in)
• Improve our website, products, and customer experience
• Analyse website traffic and user behaviour

5. Marketing & Communication

If you subscribe to our newsletter or provide consent, we may send you:

• Promotions and special offers
• Product updates
• Relevant marketing content

You can opt out at any time by:

• Clicking the "unsubscribe" link in emails
• Contacting us directly

We may also communicate with you via platforms such as WhatsApp where appropriate.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

We may use tools provided by:

• Google (e.g. Google Analytics)
• Meta Platforms (e.g. Facebook Pixel)

These tools help us:

• Understand how visitors use our site
• Improve performance and usability
• Deliver relevant advertisements

You can manage or disable cookies through your browser settings, although some features of the website may not function properly if you do.

7. Sharing Your Information

We only share your information where necessary and with trusted third parties, including:

• Payment processors (to securely process transactions)
• Courier and delivery services (to fulfil orders)
• Marketing and communication platforms (such as GoHighLevel)
• Analytics and advertising providers

We do not sell your personal information.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from:

• Loss
• Misuse
• Unauthorised access or disclosure

However, no online system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, tax, or regulatory requirements

10. Your Rights

In terms of applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (where applicable)
• Object to or restrict certain types of processing
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at: shop@goglowbody.co.za

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: shop@goglowbody.co.za
Address: 1 Cycad Street, Flora Park, Tzaneen, Limpopo, 0850