Terms of Service – GO GLOW BODY (PTY) LTD

Last Updated: [Insert Date]

1. Introduction

Welcome to GO GLOW BODY (PTY) LTD (Registration Number: 2026/325918/07) (“we”, “us”, or “our”).

By accessing our website, purchasing products, or interacting with our platforms, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you should not use our website or services.

These Terms apply to all users, including browsers, customers, and anyone who interacts with our website.

2. Our Services

GO GLOW BODY is a handcrafted cosmetics brand offering products such as body creams, scrubs, lip balms, and related items.

All purchases made through our website are subject to these Terms.

3. Use of Our Website

By using our website, you agree:

Not to use the website for any unlawful purpose

Not to interfere with the functionality or security of the site

Not to attempt to gain unauthorized access to our systems

Not to upload harmful code such as viruses or malware

We reserve the right to restrict or terminate access to our website if these Terms are violated.

4. Orders, Pricing & Availability

All product prices are subject to change without notice

We reserve the right to modify or discontinue products at any time

Product availability is not guaranteed and may be limited

We make every effort to display product details accurately, but we cannot guarantee that colours or images will appear exactly the same on your device.

5. Order Acceptance & Refusal

We reserve the right to:

Refuse or cancel any order at our discretion

Limit quantities purchased per customer, household, or order

Cancel orders that appear fraudulent, suspicious, or intended for resale

If an order is cancelled, we will attempt to notify you using the contact details provided.

6. Payments

All payments are processed securely through Paystack via our platform.

We do not store your full payment card details.

You agree to provide accurate and complete payment information when making a purchase.

7. Shipping & Delivery

Estimated delivery time: 2–5 business days

Delivery times may vary depending on your location

Delays may occur, particularly for:

Remote or outlying areas

Courier service disruptions

High-demand periods

We are not liable for delays outside of our control, but we will always aim to keep you informed.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Returns Policy.

Please refer to that policy for full details on eligibility, processes, and timelines.

9. Product Use Disclaimer

Our products are:

Intended for external use only

Not intended to diagnose, treat, cure, or prevent any medical condition

Results may vary from person to person.

If you have sensitive skin, allergies, or medical concerns, we recommend consulting a healthcare professional before use.

10. Third-Party Tools & Platforms

Our website may operate using third-party platforms such as:

GoHighLevel

Payment processors and marketing tools

We do not control these third-party services and are not responsible for their performance, policies, or availability.

11. User Reviews & Submissions

If you submit reviews, comments, or feedback:

You grant us the right to use, display, and share that content

Your content must not be unlawful, abusive, or misleading

You must not impersonate others or provide false information

We reserve the right to remove any content that violates these Terms.

12. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for the content, policies, or practices of those websites. Use them at your own discretion.

13. Accuracy of Information

While we aim to keep all information accurate and up to date:

Errors, inaccuracies, or omissions may occur

We reserve the right to correct any errors at any time

We may cancel orders if incorrect information affected the purchase

14. Prohibited Use

You may not use our website:

For any unlawful or fraudulent activity

To violate any laws or regulations

To infringe on intellectual property rights

To distribute harmful or malicious content

To collect or misuse other users’ personal information

Violation of these rules may result in termination of access.

15. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis.

We do not guarantee:

That the website will always be available or error-free

That products will meet every individual expectation

Your use of our website and products is at your own risk.

16. Limitation of Liability

To the fullest extent permitted by South African law:

GO GLOW BODY (PTY) LTD will not be liable for:

Any indirect or consequential loss or damage

Loss of profits, data, or business opportunities

Any damages resulting from use of our website or products

17. Indemnification

You agree to indemnify and hold harmless GO GLOW BODY (PTY) LTD from any claims, damages, or expenses arising from:

Your breach of these Terms

Your misuse of the website or products

Your violation of any law or third-party rights

18. Termination

We may suspend or terminate your access to our website at any time if you violate these Terms.

Any obligations or liabilities incurred prior to termination will remain in effect.

19. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

20. Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page, and continued use of our website means you accept the updated Terms.

21. Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]
Address: 1 Cycad Street, Flora Park, Tzaneen, Limpopo, 0850